As with any business I have guidelines which enables me to offer you as the
customer the best experience possible, please bear with me as I list these policies:
1. Each class is very important and MUST not be missed! If you know in advance
that you are going to miss a class please let me know so we can schedule a makeup session to suit your schedule. I do charge
$75 for this session.
2. If you do miss
a class please contact me as soon as possible to schedule that session. You cannot simply show up at class the following week
as your dog will now be behind the class and it is unfair to everyone else for us to stop class to try and catch you and your
pup up to the class.
do not email out homework, if you miss a class so please don't even ask :) The weekly homework sheet is merely a reminder
of what was covered in class that week and in no way explains or at all describes the training.
4. If your dog gets sick during the course of the class, leave it at home
and come without them! You will learn just as much (and sometimes more) by just observing the class!
5. If you get sick please try to attend one of the other
nights available OR send a family member/friend who has been watching you work with your dog and is familiar to the dog in
is held in all weather! Please do not call/text/email to inquire if class will be held. If the weather is too extreme for
you please attend another night that week.
I teach 5 classes per week and my time for lengthy phone/email/text consults are limited. If you have a question
please text it to the # provided (during normal business hours/days). If you have a complicated issue that requires more please
text me to schedule a one on one appointment ($75 per hour).
8. Please never forget that you hired me to help you train your dog. I am here to help and offer
my 25 years of dog training experience. If you decide not to follow the training standards set by Scotch Pines I do ask that
you not confuse your dog by continuing in my class.
9. Refunds are only given up until 3 full days before the starting date
of your chosen class. Refunds and/or tuition transfers are not given for ANY reason past that point, please do not ask. I
do understand life becomes busy with sports, vacations, work, unexpected illness, 14 day quarantine (2020..ugh) etc however that conflict is something that can be avoided by proper planning as well as having a friend or family
member who can substitute if necessary.
Class is exciting and fun and I look forward
to getting to know you and your pup in class!